Two moments matter. At the door, $99 buys a technician with a meter and a real answer about what failed.
Most calls end in one predictable component — a drain pump, an igniter, a start relay, a fill valve scaled shut. A bigger failure means a bigger figure, and you read it on paper before saying yes.
A panel-front dishwasher, a stacked laundry pair, a fridge built into cabinetry — these take longer to open and close up cleanly. That shows in the figure as time, not as a surcharge.
Not your ZIP code, not a Saturday, not a gate code, not a second trip. And we will not price a repair on a machine we would not fix ourselves — we tell you it is done, and you pay only the $99.
No. The $99 becomes part of the repair figure you approved — one line, one total. It is only ever a separate charge when you decide not to go ahead.
Because a phone price would be a guess, and a guess is how people end up arguing at the door. A no-drain washer can be a sock in the pump or a dead pump; they cost different amounts. The technician meters the machine, then writes the figure down. That is what the $99 pays for.
It does not. The return trip is ours. The figure on your paper stays the figure on your invoice.
No. There is no mileage line on the invoice anywhere inside the half-hour ring.
After the test cycle, when the machine is running — card, cash or check. Owners and property managers who are not on site get the invoice by email and can pay from there.
Tell us the machine and what it is doing. We call back with a real window — and the $99 diagnostic is already inside the written price you approve.