The questions that come before the call.

A technician at your door anywhere inside the half-hour ring, a meter on the machine rather than a guess, the fault named in plain words, and the repair figure written on paper. Say yes and the $99 is folded into that figure. Say no and it is the entire bill.

It does not. The invoice has no mileage line and no line for a Saturday or a gate code, from Harris Ranch to the Caldwell side of the ring.

A refrigerator that has gone warm gets the first open slot of the day, often the same day. Anything else is scheduled inside the week and frequently the next morning. The North End, Garden City, Meridian and Eagle are the quickest drives from the shop.

We can tell you whether it sounds minor or serious, and we will. The figure itself has to wait for the meter — every repair on this site is priced after the diagnostic, on paper, never by phone.

Possibly not. A refrigerator or freezer in a garage that drops under roughly 40°F stops running because the thermostat believes the box is already cold, and the freezer side slowly thaws. The diagnostic sorts out whether the weather or a part is to blame.

Usually, yes. Valley water — city or well — deposits scale on the element, the spray arms and the fill valve, and a softener that ran dry shows up in the dishwasher before anywhere else. We meter the parts and tell you which of them scale actually killed.

The owner or manager, by text. You host the visit, the technician sends them the photo and the figure, and once they say yes the repair goes ahead. The invoice and the coverage go to them by email.

Yes. The schedule keeps early-morning and end-of-day slots on weekdays plus Saturday hours, and we text before we arrive so nobody is woken twice.

No, and we will never say we are. We repair every major brand with a meter, one written figure and written coverage. If your machine still has factory coverage we tell you before you spend anything.

Dryers, washers, refrigerators and freezers, stoves, ranges, ovens and cooktops, dishwashers, and the ice makers built into refrigerators. Not microwaves, wine fridges, standalone ice machines, softeners or commercial equipment.

We order it, come back and finish. The second trip is ours, and the figure you approved does not move.

Written, on the invoice, for every completed repair. If the same fault comes back inside the window, the return visit costs nothing.

Yes, at the door. We sell no appliances, so there is nothing pushing us toward a replacement — and nothing pushing us to repair a machine that is finished. You pay the $99 and keep the diagnosis.

Card, cash or check once the machine has run its test cycle. Nothing is paid up front and nothing is charged for the phone call. Owners who are not present pay from the emailed invoice.